Everything is a season in life. It’s really difficult to understand that when you’re going through something – it’s like you’re wearing glasses with a coloured filter – all you see is the pain and suffering you’re going through but there is an end and there is a light, and there is a lot of people around you who will help and support you.”

We know we can inspire the change that’s needed to ensure all young people can be happy and well.

With your help, we will.


The end of one year and the beginning of another can be an exciting time, but it can also be one filled with uncertainty. Especially if you’re a young person.

The culmination of exam pressure, family stress and the expectation of an unknown year ahead can seem overwhelming. It’s the first time many experience not being able to cope.

It’s at these times that the ReachOut service is vital.

We know that once a young person understands that their issue is help-worthy, they’re likely to take action. Too often though, that first step happens when they’re in crisis.

Carissa, a ReachOut Youth Ambassador, first experienced bullying at an early age, which continued all the way through high school. She describes her experience like this.

I was around four years old when bullying first started,” Clarissa explains. “I felt like I never had any friends. And then when I’d try to pursue friends I was rejected. They were always telling me things about myself. That I was fat and I was ugly and that nobody wanted me. Hearing that so often, for so long, you learn to believe it.”

Carissa had a lot of trouble talking to anyone about what was going on. She’s not alone in this.

“There were lots of things I couldn’t understand. I didn’t know why these people were picking on me and why it was me in particular. My self-esteem was so low and it changed my whole way of thinking. I stopped enjoying things, I stopped being that big, happy bubbly person that I was, and essentially became depressed.”

Carissa, like so many young people, tried to deal with the bullying herself. She buried herself in school work. In Year 12, the stress became too much.

“My emotions were building up to an insane point – I had horrific anxiety and really, really bad depression. I was having thoughts of not wanting to live, not wanting to be around anyone. I felt awful because I didn’t want to leave my family but I didn’t want to have to suffer anymore.”

It’s heart-breaking, but only three out of every ten young people that need help actually get it. We’re determined to change that. Here’s how we’ll do it.

ReachOut works closely with young people to understand the issues that affect them most. Your support will help us take those insights and turn them into campaigns that talk to core issues like bullying, relationships and exam stress and let teenagers know there’s a way through.

Young people don’t always want other people to know they’re struggling. That’s one of the reasons our services are so effective. It’s help in their pockets – accessible anytime, anywhere. We also provide tools and advice to parents to help them support their teenager, especially when they might be refusing help.

ReachOut gives young people the control they’re looking for to manage their own lives.

It took a long time,” Clarissa admits, “but I got there. My parents really supported me and they helped me go find someone that I could talk to. It was really a scary process but it was so worth it. I don’t think I would be here today if it wasn’t for my parents.”

Everything is a season in life. It’s really difficult to understand that when you’re going through something – it’s like you’re wearing glasses with a coloured filter – all you see is the pain and suffering you’re going through but there is an end and there is a light, and there is a lot of people around you who will help and support you.”

We want to share more stories, just like Carissa’s. Your donation today will make a huge difference.

Thank you.

To watch Carissa’s story click here

Have a question? The answer might be here:

Are my payment details secure?

Security Policy

ReachOut Australia (ReachOut) uses the eWAY Payment Gateway for its online credit card transactions.
eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by ReachOut or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further
protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the
merchant account held by ReachOut.

For more information about eWAY and online credit card payments, please visit

To take a look at ReachOut Australia’s privacy policy click here

Where does my money go?

We keep our internal costs down employing a small team staff across in Sydney and Perth and many more awesome volunteers all across the country.

85% of your donation goes to delivering our services including ReachOut.com and ReachOut Professionals. This includes content creation, online resources, research that helps us get it right and designing mental health Mobile Apps to help young people experiencing mental health issues across Australia and the world through our US and Irish partners.

The remaining 15% goes towards keeping us running. This includes staffing costs, and essential things like keeping the lights on, running computers and paying the rent for our office space.

We have a policy of financial transparency, and are externally audited every year. You can check out a breakdown of our income and expenditures by clicking on this link.

What is a monthly gift?

Put simply, your monthly or regular gift helps save lives and improves the mental health and wellbeing of young people every day of the year.

A monthly or regular gift is a tax deductible donation that is debited from your nominated account on or around the 17th of each month. By committing to a regular monthly gift, you can help provide young people with a better way to deal with difficult times. For as little as $12 a month, less than a movie ticket, you will have an impact on the mental health of thousands of young Australians. You will also join a community of people that understand looking after your mental health is just as important as your physical health.

For more information click here

For a copy of our direct debit agreement, please Direct Debit Agreement


Can I pay by post?

You certainly can. Simply download this form and send it to us at:

ReachOut Australia
Level 2, 35 Saunders Street
Pyrmont NSW 2009

How do I leave a gift in my Will?

A gift or bequest in your Will is a lasting gift which embraces the values you live, and the people and causes that are important to you. After providing for your loved ones a bequest or legacy provides an opportunity to honour a loved one, or to permanently link your own life with our work. We believe that every young person has something special to give to the world, and, your legacy can help to create bright and healthy futures for more young people. Find out more or get in touch by email

Other ways to support young people

Take Action
Take action today and help create positive change by spreading the word, making a pledge or helping inform our Government representatives.

Work for ReachOut.com
Come and join the ReachOut team and help improve the mental health and wellbeing of all young people.

Run, cycle or hold your own event by creating your own fundraising page. Find out more here

Workplace or Payroll Giving
You can make regular donations directly from your payroll which will help young people get the help they need. To find out more click here

Your privacy

Your privacy is important to us. You can read all about how we use your data, how we keep it safe and more here.

Get in touch

Our team are here to help with any questions you have. Contact us via our online enquiry form or:

Call us on 02 8029 7777
Email us at supporters@reachout.com

You can find us at:

Head Office,
Level 2, 35 Saunders Street, PYRMONT, NSW 2009

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