Amelia* was 14 when she tried to end her life.

“I struggled with depression, anxiety, abuse, eating disorders, and sexuality, and it felt like I was a lost cause – like there was something inherently wrong with me and I could never get better.”

So many young people like Amelia are struggling right now. And we know Christmas is often the toughest time of year, when loneliness and family conflicts and many other pressures can pile up.

After her suicide attempt, Amelia started seeking help. She didn’t click with other mental health services, so was relieved to find ReachOut’s moderated online community. It was a place where young people who’d had similar struggles helped her understand that things really do get better.

“Healing looks different for everyone, but for me, it was finding out that I wasn’t alone. It really helped me to know I was understood and my feelings were valid.”

Like Amelia, many of the young people who use ReachOut tell us they wouldn’t go to another mental health service. Without us, they may not have any help to cope with feeling sad or cut-off from friends, or down on themselves – or to deal with any of their many stresses.

Each year, ReachOut saves more than 300 lives by providing digital mental health support for young people and their parents. And more than than 2.6 million young people a year come to us for help to get them through the everyday challenges they face.

To keep young people emotionally well and out of crisis, I urgently need your help.

*Not her real name.

Have a question? The answer might be here:

Are my payment details secure?

Security Policy

ReachOut Australia (ReachOut) uses the Stripe Payment Gateway for its online credit card transactions.  Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the Stripe gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by ReachOut or any outside party.
  • All transactions are performed securely using Transport Layer Security (TLS) so that they make use of HTTPS.
  • All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines.
  • Stripe is an authorised third party processor globally.
  • Stripe at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by ReachOut.

For more information about Stripe and online credit card payments, please visit

To take a look at ReachOut Australia’s privacy policy click here

Where does my money go?

We keep our internal costs down employing a small team staff across in Sydney and many more awesome volunteers all across the country.

85% of your donation goes to delivering our services including and ReachOut Professionals. This includes content creation, online resources, research that helps us get it right and designing mental health Mobile Apps to help young people experiencing mental health issues across Australia and the world through our US and Irish partners.

The remaining 15% goes towards keeping us running. This includes staffing costs, and essential things like keeping the lights on, running computers and paying the rent for our office space.

We have a policy of financial transparency, and are externally audited every year. You can check out a breakdown of our income and expenditures by clicking on this link.

What is a monthly gift?

Put simply, your monthly or regular gift helps save lives and improves the mental health and wellbeing of young people every day of the year.

A monthly or regular gift is a tax deductible donation that is debited from your nominated account on or around the 17th of each month. By committing to a regular monthly gift, you can help provide young people with a better way to deal with difficult times. For as little as $12 a month, less than a movie ticket, you will have an impact on the mental health of thousands of young Australians. You will also join a community of people that understand looking after your mental health is just as important as your physical health.

For more information click here

For a copy of our direct debit agreement, please Direct Debit Agreement


Can I pay by post?

You certainly can. Simply download this form and send it to us at:

ReachOut Australia
Level 2, 35 Saunders Street
Pyrmont NSW 2009

How do I leave a gift in my Will?

A gift or bequest in your Will is a lasting gift which embraces the values you live, and the people and causes that are important to you. After providing for your loved ones a bequest or legacy provides an opportunity to honour a loved one, or to permanently link your own life with our work. We believe that every young person has something special to give to the world, and, your legacy can help to create bright and healthy futures for more young people. Find out more or get in touch by email

Other ways to support young people

Take Action
Take action today and help create positive change by spreading the word, making a pledge or helping inform our Government representatives.

Work for
Come and join the ReachOut team and help improve the mental health and wellbeing of all young people.

Run, cycle or hold your own event by creating your own fundraising page. Find out more here

Workplace or Payroll Giving
You can make regular donations directly from your payroll which will help young people get the help they need. To find out more click here

Your privacy

Your privacy is important to us. You can read all about how we use your data, how we keep it safe and more here.

Get in touch

Our team are here to help with any questions you have. Contact us via our online enquiry form or:

Call us on 02 8029 7777
Email us at [email protected]

You can find us at:

Head Office,
Level 2, 35 Saunders Street, PYRMONT, NSW 2009

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