Our focus is always on getting to the bottom of things so that we can build our services on strong foundations. That’s why we do ongoing user experience testing and evaluation to improve ReachOut.com, and share our insights to improve other services and influence policy.

We also work with government and policymakers to ensure that the mental health system meets young people’s needs in ways that work for them. Some of our research has even put key youth issues in the spotlight and influenced mental health policy in Australia.

One Click Away: Insights into mental health digital self-help by young Australians

This report examines the effectiveness of mental health digital self-help services for young people in the context of the Federal Government’s proposed reforms of mental health services.

It shows that digital self-help is an effective and engaging means of mental health support for young people, with the majority of the 2000 young people surveyed reporting that ReachOut helped them understand and deal with their issues.

When 70 per cent of young people who need help don’t get it, this report is a powerful illustration of how innovative technology can improve access to critical services, at a reduced cost, and makes the case for the Government to continue its work in integrating scalable digital self-help with broader mental health services.

One Click Away is published by ReachOut Australia in collaboration with EY, and features data from the ReachOut.com Cohort Study – our most sophisticated study yet of ReachOut users.

Read the report: One Click Away (PDF 588kB)

ReachOut Parents: Informing a new digital service for parents of teenagers in Australia

In May 2016, we launched a new digital service called ReachOut Parents. This service aims to improve young people’s mental health and wellbeing through helping parents understand more about them and the tough times they face.
In order to inform the content and design of this new service, ReachOut carried out a suite of research activities, including a literature review, focus groups and co-design workshops, and an online survey involving a diverse group of parents.

Read the report: ReachOut Parents (PDF 6.7 MB)

Smart investments to immediately boost capacity: A Way Forward

In a mental health system that’s struggling to cope with the existing demand, getting the right help to more people remains a key challenge.

A Way Forward, published by ReachOut Australia and EY, reveals that the missing piece of the puzzle for addressing escalating youth mental health issues may lie in smart investments in existing online services.

According to the report, providing e-mental health treatment to 10,000 people using online services could cost as little as $9.70 per consumer, per year, with the costs reducing as more people use the service.

Read the report: A Way Forward (PDF 2.2MB)

Rethinking the mental health system: Crossroads

Crossroads is a landmark collaboration between EY and ReachOut Australia that shows we urgently need to evolve the way the mental health system is oriented so as to avoid becoming economically unsustainable.

The report advocates evolving our mental health-care system to a stepped care framework, providing a range of scalable help options such as online service delivery and self-help.

Read the report: Crossroads (PDF)

The cost of young men's mental illness: Counting the Cost

Young men’s mental illness in Australia costs the economy more than $3 billion each year in lost productivity, as shown in this collaboration with EY supported by the Young and Well CRC.

While the Federal Government bears 31 per cent of this cost, the remainder is carried by companies, organisations and individuals, flagging a role for businesses to address poor mental health in the workplace through early detection and diagnosis.

Read the report: Counting the Cost (PDF)

Service evaluation: ReachOut.com Annual User Surveys

Every year, we ask thousands of ReachOut.com visitors about their mental health needs and their opinions of ReachOut.com.

It’s good news so far, with 41 per cent of young people in high psychological distress indicating in our 2013 survey that they were more likely to seek help from another professional source after visiting ReachOut.com.

Check out our recent reports:

Service evaluation: Pop-up behaviour insight surveys

A small proportion of our users respond to quick pop-up surveys about themselves and their experience of ReachOut.com. The results are continuously fed back into ReachOut.com service development, making sure we’re meeting every user’s needs.

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