The Role

The Research Manager leads research efforts that explore the attitudes, behaviours and motivations of our users to make our services and products meaningful, engaging and relevant to their everyday life.

You are driven by empathy and a passion for understanding people and are skilled in a variety of qualitative methodologies. These methods include co-design workshops, 1:1 interviews, focus groups, card sorts, usability sessions and diary studies.

You are responsible for building an understanding of the organisation’s users and their behaviour, and providing insights to the service, marketing and digital teams about how users interact with our products. You will take the lead on running design research and communicating findings back to the whole team, creating actionable insights to guide design and ongoing service delivery.

The Person

You are curious, empathetic and passionate about understanding people. You can identify user needs and spot behavioural patterns, themes, insights and opportunities based on the research. You can design and conduct a wide range of qualitative UX research methods and understand when and how they work best.

From your research, you can clearly articulate actionable insights and recommendations. You have strong presentation and storytelling skills and the ability to effectively advocate for users through all phases of the design process. You have excellent interpersonal and negotiation skills and you enjoy collaborating with product development and service teams to drive user-centred outcomes for digital projects.  You are self-directed, organised and able to prioritise work effectively to achieve project objectives on time and budget, often within a multidisciplinary team.

Quite frankly, you’re amazing!

You can read the full position description here.

Please send your resume and a one page letter describing your experience in UX Research and what excites you about this role to Applications close on 19 April 2017 (or sooner if we receive lots of great applications).

This role is being re-advertised and previous applicants will not be reconsidered.

If you have any questions about the role, you can contact our HR Manager, Maxine Bartlett on 02 8029 7723 or

At ReachOut, we know our capacity to deliver is increased when our team has a variety of backgrounds and experience. We encourage applicants from a diversity of genders, cultural backgrounds and experiences to apply.

You must have full working rights in Australia to apply for this role.

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