ReachOut Australia

Right now, one in four young people in Australia is are living with a mental health difficulty.

But there’s an even bigger problem: 70% of those who need help don’t get it, and suicide remains the leading cause of death for young Australians aged 14–25. That means more young people die by suicide each year than by road accident, cancer or acts of violence. The good news: we can change this. After friends and family, the internet is the first place young people turn to for information and support. That’s where ReachOut.com comes in.

Seeking help is a big step, and speaking to a GP or mental health professional can be difficult. That’s why ReachOut is free, anonymous, available 24/7 and has no waitlists.

ReachOut is built with young people for young people. We offer trusted information, self-help, peer support and pathways to other services for further help. ReachOut.com offers a range of options for young people aged 12–25, with a focus on supporting their mental health and wellbeing through everyday issues and tough times.

Level 1

Information and resources to be well and stay well

Level 2

Online peer support to connect, find hope and share their stories in a safe place

Level 3

Pathways through to professional help, if required.

Peer-support forums

ReachOut has facilitated digital peer support via an online community for more than ten years. When ReachOut Forums launched in 2007, it was the first service of its kind. Since then, ReachOut has advised mental health organisations, in Australia and in other countries, on delivering effective and safe peer communities that put young people at the centre of their support and are underpinned by robust risk management procedures.

As the peer-support community has evolved, ReachOut has worked alongside academics and engineers at the University of Sydney and University of Technology Sydney to develop Moderator Assist, a tool that uses natural language processing and AI to assist with risk identification and management.

Our peer-support community is designed to support young people’s wellbeing.

Providing access to a safe, stigma-free space to share and connect with other young people

Reducing isolation (particularly for young people who have limited social connections)

Improving self-confidence

Improving emotional and mental health literacy

Increasing confidence and skills to access professional mental health support