Frequently Asked Questions

Have a question? The answer might be here.

Are my payment details secure?

Security policy

ReachOut Australia (ReachOut) uses the Stripe Payment Gateway for its online credit card transactions.

Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the internet.

All online credit card transactions performed on this site using the Stripe gateway are secured payments. 

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by ReachOut or any outside party.
  • All transactions are performed securely using Transport Layer Security (TLS) so that they make use of HTTPS.
  • All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines.
  • Stripe is an authorised third-party processor globally.
  • Stripe at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by ReachOut.

For more information about Stripe and online credit card payments, please visit www.stripe.com/au.

To take a look at ReachOut Australia’s privacy policy, click here.

Where does my money go?

We keep our internal costs down by employing a small team of staff in Sydney and many more awesome volunteers all across the country.

A full 85% of your donation goes to delivering our services, including ReachOut.com (Under 25s), ReachOut Parents and ReachOut Schools. This includes content creation, online resources, research that helps us get it right, and designing mental health mobile apps to help young people experiencing mental health issues across Australia and the world.

The remaining 15% goes towards keeping us running. This includes staffing costs, and essential things like keeping the lights on, running computers and paying the rent for our office space.

We have a policy of financial transparency, and are externally audited every year. You can check out a breakdown of our income and expenditure.

What is a monthly gift?

Put simply, your monthly or regular gift helps to save lives and improve the mental health and wellbeing of young people every day of the year.

A monthly or regular gift is a tax-deductible donation that is debited from your nominated account on or around the 17th of each month. By committing to a regular monthly gift, you can help provide young people with a better way to deal with difficult times. For as little as $12 a month, less than a movie ticket, you will have an impact on the mental health of thousands of young Australians. You will also join a community of people who understand that looking after your mental health is just as important as caring for your physical health.

View the Direct Debit agreement.

Can I pay by post?

You certainly can. Simply download this form and send it to us at:

ReachOut Australia
PO Box 597
Pyrmont NSW 2009

Can I pay by direct deposit?

If you prefer not to make a donation by credit card, direct deposit donations can be accepted by ReachOut Australia to the following account:

BSB:  032036
Account number: 233996
Account name: Reachout Australia

Please include the following reference when making the deposit to ensure that we’re able to issue you with a receipt for your donation:
Reference: Donation_YourName

How do I get a receipt for my direct deposit donation?

Once you have made your donation, please email proof of your donation (a receipt issued by your bank) to supporters@reachout.com.

Once the funds have been received by ReachOut Australia, we can process your donation and email you a receipt.

How do I leave a gift in my will?

A gift or bequest in your will is a lasting legacy that embraces the values you live, and the people and causes that are important to you. After providing for your loved ones, a bequest or legacy provides an opportunity to honour a loved one or to permanently link your own life with work you consider important. We believe that every young person has something special to give to the world, and your legacy can help to create bright and healthy futures for more young people. Find out more or get in touch

Get in touch

Our team is here to help with any questions you may have. Contact us via our online enquiry form or: 

Call us on 02 8029 7777

Email us at supporters@reachout.com

 

You can find us at:

Head Office
Level 2, 35 Saunders Street
Pyrmont NSW 2009

Other ways to support young people

Take action
Take action today and help create positive change by spreading the word, making a pledge or helping to inform our government representatives. 

Work for ReachOut.com
Come and join the ReachOut team and help improve the mental health and wellbeing of all young people. 

Fundraise
Run, cycle or hold your own event by creating your own fundraising page. 

Workplace or payroll giving
You can make regular donations directly from your payroll, which will help young people get the help they need.

Your privacy is important to us. You can read all about how we use your data, how we keep it safe.